Comprehensive Refund Policy

Effective Date: 16 August 2026

1. Introduction to Our Refund Guarantee

At Global Emitra Shop, customer satisfaction is paramount. However, due to the distinct nature of the products and services we offer—ranging from physical books shipped across India to instantly downloadable digital files—our refund policy is categorized strictly by product type. This Comprehensive Refund Policy outlines exactly when, how, and under what circumstances you are eligible for a refund, replacement, or cancellation.

By completing a purchase on https://globalemitrashop.in, you explicitly agree to the terms laid out in this policy. We urge all customers to read this document carefully before initiating any payment.

2. Digital Products and Downloads

2.1 General Non-Refundable Nature

Because digital goods (such as PDF government forms, IGNOU solved assignments, and previous year question banks) are delivered instantly and cannot be "returned" in the traditional sense, all sales of digital products are considered final and non-refundable immediately upon successful payment and delivery of the download link.

Once the digital file has been accessed or downloaded, we cannot revoke access, making standard refunds impossible. This policy protects the intellectual property of our authors and compilers.

2.2 Exceptions for Digital Refunds

We will issue a full refund or provide a replacement file for a digital purchase ONLY under the following strict conditions:

• Corrupted File: If the PDF file you download is technically corrupted and cannot be opened by standard PDF readers (like Adobe Acrobat), and our technical team cannot resolve the issue within 48 hours of your report.
• Incorrect Delivery: If you purchased one specific digital product but the system erroneously delivered a completely different file, and we are unable to provide the correct file within 48 hours.
• Duplicate Charge: If a technical glitch on our payment gateway (Razorpay) results in you being charged twice for the exact same digital product in a single transaction.

In these exceptional cases, you must contact our support team at rohitkumarrk2604@gmail.com within 3 days of purchase with proof of the issue.

3. Physical Products (Books and Stationary)

3.1 Eligibility for Returns

For physical items shipped to your address, such as educational books, bulk stationary, or blank ration card books, we accept return requests within 7 calendar days of the delivery date provided by the courier.

We do NOT accept returns for "buyer's remorse" or "change of mind." A return and subsequent refund/replacement will only be authorized if the product meets one of the following criteria:

• Damaged in Transit: The book or stationary arrives severely torn, water-damaged, or structurally compromised. Note: Minor dents to cover corners do not qualify as severe damage.
• Manufacturing Defect: The book is missing pages, printed upside down, or contains blank unprinted sections.
• Wrong Item Shipped: You received a product entirely different from the one you ordered.

3.2 The Unboxing Video Requirement

To prevent fraudulent claims, we strongly recommend recording an unedited, continuous "unboxing video" when opening the courier package. This video serves as indisputable proof if the item was damaged prior to you opening it or if the wrong item was packed. Claims for missing items in bulk stationary orders will be automatically rejected without an unboxing video.

3.3 Return Process

If your physical product meets the eligibility criteria, follow these steps:

1. Email us at rohitkumarrk2604@gmail.com within 7 days of delivery with your Order ID, a description of the issue, and clear photographs (and the unboxing video, if applicable).
2. Once our team approves the return request, you will receive an RMA (Return Merchandise Authorization) number.
3. You must ship the item back to our facility in Sikar, Rajasthan using a trackable courier service. You are responsible for the upfront return shipping costs. If the defect is verified upon inspection, we will reimburse reasonable standard shipping costs.

4. Custom Services (Pencil Sketches)

Custom commissioned artworks, such as pencil sketches, are created specifically based on your uploaded photographs and instructions. Due to their personalized nature, they have a strict refund policy:

• Before Creation Begins: If you request a cancellation before our artist begins the sketch (usually within 12 hours of placing the order), a 100% refund will be issued minus a 5% payment gateway processing fee.
• After Creation Begins: Once the artist has started work, no cancellations or refunds are permitted.
• Damage in Transit: If the physical sketch arrives damaged, you must provide an unboxing video. We will offer a free replacement sketch rather than a cash refund.

5. Refund Processing Timeline

Once a refund is approved by our grievance officer (either for a digital exception, an approved physical return, or a cancelled custom order), it will be processed immediately on our end.

The refunded amount will be credited back to your original method of payment (Credit Card, Debit Card, UPI, or Net Banking) via the Razorpay gateway. Please note that while we initiate the refund instantly, standard banking procedures dictate that it may take 5 to 7 business days for the funds to reflect in your bank account.

6. Non-Refundable Items

To summarize, the following items and situations are strictly non-refundable:

• Downloaded digital PDFs (unless corrupted).
• Physical books returned due to change of mind.
• Bulk stationary orders once dispatched.
• Custom sketches once the artwork process has begun.
• Products returned in a used, marked, or damaged condition by the customer.

7. Late or Missing Refunds

If you haven't received an approved refund after 7 business days, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at the email provided below with your ARN (Acquirer Reference Number) which we will provide.

8. Contact Us for Refunds

To initiate a return, request a refund, or check the status of a pending refund, please contact our dedicated support desk: